Refund policy


Last Updated: September 9, 2026

At Buvello, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for a return, we’re here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

You may be eligible to request a return within 30 days of delivery if:

  • The item is damaged or defective.

  • You received the wrong item.

  • The item you received is significantly different from the product description.

  • The item meets the applicable requirements of this Return & Refund Policy.

To be eligible for a return, the product should generally be unused and in its original condition and packaging.

Some products may not be eligible for return due to their nature, condition, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and, when applicable, the packaging

After reviewing your request, we’ll determine the appropriate resolution, which may include a replacement or refund.

3. How to Request a Return

To request a return, contact our customer support team with your order number and the reason for the return.

If your return is approved, we’ll provide you with instructions on how to proceed.

Do not send an item back without first contacting us and receiving return instructions.

4. Refunds

Once an approved return has been received and reviewed, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, we’ll review the situation and provide appropriate instructions.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that:

  • Have been used, damaged, or altered after delivery

  • Are missing original packaging or components where applicable

  • Are otherwise identified as non-returnable on the product page

For questions about whether a particular item is eligible for return, please contact us before sending it back.

7. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer a replacement when available.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing your order.

We cannot guarantee that a cancellation request can be accepted once an order has entered processing or has been shipped.

9. Refund Delays

If you have been notified that your refund was issued but you haven’t received it yet, please first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund after the applicable processing period, please contact us.

10. Contact Us

If you have questions about our Return & Refund Policy or need assistance with an order, please contact Buvello through our Contact Us page.

We’re committed to providing helpful customer support and making your shopping experience as smooth as possible.

Thank you for shopping with Buvello.