Shipping policy

Shipping Policy

Last Updated: September 9, 2026

Thank you for shopping with Buvello. We’re committed to making your shopping experience simple and convenient. Please review the information below to understand how we process and ship orders.

1. Shipping Destinations

Buvello currently ships to customers within the United States.

Shipping availability may vary depending on the product and delivery address. Available shipping options and costs will be displayed during checkout.

2. Order Processing

Orders are processed after payment has been successfully received.

Please allow approximately 1–3 business days for order processing before your order is shipped.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high order volume, promotions, or holidays, processing may take longer than usual.

3. Shipping Times

After your order has been processed and shipped, estimated delivery times may vary depending on the product, shipping method, destination, and carrier.

Typical estimated delivery time:

5–12 business days

Please note that delivery estimates are not guaranteed. Unexpected delays may occur due to weather, carrier issues, holidays, incorrect addresses, or other circumstances outside our control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Buvello may offer promotional or free-shipping offers. Any applicable shipping promotion will be clearly stated on our website or at checkout.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to become active after the package has been shipped.

If tracking information does not appear immediately, this does not necessarily mean there is an issue with your order.

6. Incorrect Shipping Address

Please make sure your shipping information is accurate and complete when placing your order.

If you realize that you entered an incorrect address, contact us as soon as possible.

We will do our best to update the shipping address before your order is processed. However, we cannot guarantee that an address change will be possible once an order has entered processing or been shipped.

Buvello may not be responsible for packages delivered to an incorrect address provided by the customer.

7. Delayed or Lost Packages

While we work with shipping carriers to deliver orders as quickly as possible, delays can sometimes occur.

If your tracking information shows that your package is delayed, please allow additional time for delivery.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team with your order number and tracking information so we can review the situation.

8. Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Ask household members or neighbors if they received the package.

  3. Check with the shipping carrier for additional delivery details.

  4. Contact us if you still cannot locate your package.

We will do our best to assist you, although resolution may depend on the shipping carrier and circumstances of the delivery.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • A brief description of the damage

Please do not discard the product or packaging until we have reviewed your request.

For additional information, please see our Return & Refund Policy.

10. Multiple Products in One Order

If you purchase multiple products, your items may occasionally be shipped separately.

This can happen when products are fulfilled from different facilities or shipping locations.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

11. Customs, Duties, and Taxes

For shipments where customs duties, taxes, or other import-related charges may apply, the customer may be responsible for any such charges unless otherwise stated at checkout.

For US domestic orders, applicable taxes may be calculated and collected at checkout where required.

12. Shipping Delays Beyond Our Control

Buvello is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Public holidays

  • Transportation delays

  • Incorrect or incomplete shipping information

  • High-volume shipping periods

  • Other unforeseen circumstances

We will make reasonable efforts to assist you when a shipping issue occurs.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about shipping, tracking, or your order, please contact Buvello through our Contact Us page.

We’re always happy to help.

Thank you for shopping with Buvello.

Buvello — Better Living, Made Simple.